If you are a customer who would like a call center set up, you can do this by paying a set rate for services. UChicago has various established rates depending on the types of call center services and functionalities that are needed. The rates are listed below.

Cisco VoIP

Call Center Rates

• Set up (one-time): $77.00
• Monthly
  
  • Call Center Group: $69.89 per group
  • Agent ID: $2.38 per agent
  • Custom announcement: $51.85 per announcement
  • IVR Menu: $1.00 per menu
  • Reporting: no charge

Definition of Charges

• Call Center Agent - Charge to have a telephone number and agent ID as an agent in your group.
• Call Center Custom Announcement - Service that allows you to record a message, have it stored on the system, and played to your Call Center callers.
• Call Center Online Reporting and Monitoring - Enhances the standard Call Center group with online reporting (CUIC) and real-time monitoring (supervisor desktop application.)