Purpose

This reference guide is intended for AR Specialist and AR Manager and provides the steps to manage an incorrect invoice through a billing adjustment, credit memo, or refund.

Terminology

· Standard Receipt: The document that records the payment received from a customer in exchange for goods or services.

 

Steps

1. Input your username and password and select Sign In to access your Oracle account.

2. Navigate and select the Receivables module.

3. Select Accounts Receivable.

4. Select Taskbar.

5. Select Manage Receipts under Receipts.

6. Enter Receipt Number or Customer Name or Customer Account Number or Receipt Date or Batch Number or Receipt Method and select Search.

7. Select the Receipt Number hyperlink.

8. Under Receipt Details select Application and select Actions and then select More.

9. Select Issue Refund.

10. Type Refund Amount, Customer Party Name, Customer Party Number, Customer Party Site, then select Refund Date, Accounting Date, and Refund Payment Method and select OK.

11. Select Save.

12. Select Actions and Post to Ledger.

13. Select View Accounting and then Close.

You have now completed the Processing an AR Refund.

 

Steps: Adjust a Receipt – Write Off / Bad Debt

1. Input your username and password and select Sign In to access your Oracle account.

2. Navigate and select the Receivables module.

3. Select Accounts Receivable.

4. Select Taskbar.

5. Select Manage Receipts under Receipts.

6. Enter Receipt Number or Customer Name or Customer Account Number or Receipt Date or Batch Number or Receipt Method and select Search.

7. Select the Receipt Number hyperlink.

8. Select Actions.

9. Select More.

10. Select Create Write-Off.

11. Select Save.

You have now completed the process of Receipt: Write Off / Bad Debt