Workstation Management FAQ


Contents

What workstation management tools are offered?

Microsoft Endpoint Configuration Manager (formally SCCM)

A software management suite by Microsoft that allows administrators to manage Windows-based machines

JAMF

An Apple device management solution used by system administrators to configure and automate IT administration tasks for macOS, iOS, and tvOS devices

What type of devices can be managed?

Microsoft Endpoint Configuration Manager (formally SCCM):

Windows-based desktops, laptops, virtual machines, & tablets.

JAMF

macOS, iOS, tvOS devices.

 

What is Software Center / Self Service?

Software Center

Software Center is part of Configuration Manager, which allows your IT department to deliver, manage, support and update applications and services across campus. Software Center allows you to install a variety of licensed software, updates, and plug-ins on your own computer without having to contact your IT department for assistance.

Self Service

Self service is an application provided by JAMF that allows users to access available resources and tools to them such as applications, printers, links, and other necessary items. The Self Service app gives clients the flexibility of choosing what to install and when to install it. For admins, it also provides the means to only allow certain users access to specific items.

Who will be managing my divisions computers in Configuration Manager / JAMF?

Authorized Admins in your current IT department.

What benefits does a client receive from workstation management?

Reliability: Managed devices will quickly receive software updates and patches with little to no user interaction.

Time Efficiency: Admins will stay more productive as deployment and updating processes run in the background, freeing up more time for other projects.

Flexibility: Admins can choose when and where to install new software or run maintenance on managed devices through Software Center / Self Service portals.

Security: Admins can manage the security of managed machines so they do not have to be manually maintained. Software patches, antivirus protection, and firewalls can be well maintained from each admin console.

Compliance: Managed devices can be in compliance with UChicago rules and regulations.