IT Services Responsibilities
The University of Chicago IT Services Self-Managed Storage and Virtualization team is responsible for:
- Management of the hypervisor and storage
- Implementation of the product
- Providing the virtualization platform for the University
- Updates⁄upgrades to the hardware/hypervisor platform
- Responding to service requests
- Backups (IT Services 31 Day retention policy)
- Provision resources for campus partners
We work with the IT Services data center, storage and networking staff to provide the physical foundation of the virtual server hosting service.
Divisional IT Partners' Responsibilities
Customers of the Self-Managed Service are responsible for:
- Building, installing, patching, and upgrading guest operating systems
- System security and compliance from IT Services security
- DNS management
- Application administration
You are also the first line of support for the end users of the virtual machines and services running on them.
Roles and Permissions
Customers will have access to the virtual environment. IT partners will only have access to their department’s associated resource pool and virtual machines.
The following describes the roles and permissions that are assigned to campus partners based on service:
IT Partner Permissions - Dedicated Resource Pool Hosting
| |
Virtual Machine |
|
- Configuration
- Add Existing Disk
- Add New Disk
- Add or Remove Device
- Advanced
- Change CPU Count
- Change Resource
- Disk Lease
- Memory
- Modify Device Settings
- Raw Device
- Remove Disk
- Rename
- Reset Guest Information
- Settings
- Upgrade Virtual Machine Compatability
- Interaction
- Answer Question
|
- Configure CD Media
- Configure Floppy Media
- Console Interaction
- Device Connection
- Power Off
- Power On
- Rest Suspend
- VMware Tools Install
- Inventory
- Create From Existing
- Create New
- Move
- Register
- Remove
- Unregister
- Provisioning
- Allow Disk Access
|
- Allow Read-Only Disk Access
- Allow Virtual Machine Download
- Allow Virtual Machine File Upload
- Clone Template
- Clone Virtual Machine
- Create Template From Virtual Machine
- Customize
- Deploy Template
- Mark As Template
- Mark as Virtual Machine
- Modify Customization Specification
- Read Customization Specifications
- Snapshot Management
- Create Snapshot
- Remove Snapshot
- Rename Snapshot
- Revert to Snapshot
- Extend Virtual Disk
|
| Alarms |
Datastore |
Folder |
- Create Alarm
- Modify Alarm
- Remove Alarm
|
- Allocate Space
- Browse Datastore
- Remove File
- Update Virtual Machine Files
- Update Virtual Machine Metadata
|
- Create Folder
- Delete Folder
- Move Folder
- Rename Folder
|
| Global |
Network |
Resource |
- Cancel Task
- Log Event
- Set Custom Attribute
|
|
- Assign Virtual Machine to Resource Pool
- Migrate Powered Off Virtual Machine
- Migrate Powered On Virtual Machine
- Query vMotion
|
| Scheduled Task |
|
|
- Create Tasks
- Modify Task
- Remove Task
- Run Task
|
IT Partner Permissions - VM Hosting Only
| Global |
|
|
| Scheduled Task |
- Create Tasks
- Modify Tasks
- Remove Tasks
- Run Tasks
|
| Virtual Machine |
- Interaction
- Answer Questions
- Configure CD Media
- Configure Floppy Media
- Console Interaction
- Device Connection
- Power Off
- Power On
- Reset
- Suspend
- VMware Tools Install
|
IT Services and Divisional IT Partners VMware Tools Responsibilities
VMware Tools is a utility that enhances the overall user experience and improves the management of the virtual environment.
Divisional IT Partners
The customer will be responsible for the installation and updating of the VMware Tools package in the guest OS. The tools package must be installed within 60 days of deployment or within 60 days of updating the virtual environment.
IT Services
After a virtual machine has VMware Tools 90 days out of date, the virtualization team is not responsible for any service disruptions that may occur to the virtual machines.
Details of the Duties and Responsibilities
| Duty |
Responsibility |
| Procure Hardware |
IT |
| Physical Resource Monitoring |
IT |
| Access To Infrastructure |
IT |
| Provisioning New Guest VLANs |
IT |
| Building Hypervisor Hosts |
IT |
| Patching Hypervisor Hosts |
IT |
| Managing Console Acess |
IT |
| Hypervisor Licensing |
IT |
| Data Protection (Backup and Recovery) |
IT |
| Request VM |
Customer |
| Guest OS Install |
Customer |
| Guest Availability Monitoring |
Customer |
| Guest Resource Monitoring |
Customer |
| Guest Application Installation and Maintenance |
Customer |
| Guest Network Security (Firewalls) |
Customer |
| IP and DNS Management |
Customer |
| VMware Tools And (Virtual) Hardware Upgrades |
Customer |
| Remote Access to the Guest OS |
Customer |
| Virus Protection |
Customer |
| Vulnerability Scanning |
Customer |
| Guest OS And Application Licenses |
Customer |